Bennu Intl. S.A.
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§ 01 Acceptance

These Terms of Service (“Terms”) form a binding agreement between you (“you,” “your”) and Bennu International S.A. (“Bennu,” “we,” “us”). By creating an account or using any of our hosted Platforms — Chatwoot, Mautic, Postiz — you agree to be bound by these Terms and by our Privacy Policy.

If you are entering this agreement on behalf of an organisation, you represent that you have authority to bind that organisation. If you do not agree to these Terms, do not use the Platforms.

§ 02 Definitions

  • Platform — any of the hosted services Bennu makes available at chatwoot.izzatissa.site, mautic.izzatissa.site, or postiz.izzatissa.site, individually or together.
  • User — an individual end‑user authorised to access a Platform under your account.
  • Customer Content — any data, files, conversations, contact lists, scheduled posts, or other material that you or your Users upload, transmit, or generate through a Platform.
  • Service Term — the active subscription period for your account.
  • Order Form — any document, in‑product flow, or quote describing the Platforms you have subscribed to and the applicable fees.

§ 03 The service

Bennu hosts and operates the open‑source platforms Chatwoot, Mautic, and Postiz on infrastructure under our control. The underlying software is licensed from its respective communities under open‑source licences (MIT, GPL‑3.0, and AGPL‑3.0 respectively); the open‑source licences continue to apply to the underlying software, and nothing in these Terms restricts your rights under those licences with respect to a self‑hosted copy you obtain elsewhere.

We may update, improve, replace, or discontinue features. Where a change materially reduces functionality you depend on, we will give reasonable notice and, where applicable, a pro‑rata refund of unused fees.

§ 04 Your account

You must be at least 18 years old to register. You agree to provide accurate and current information, to keep your credentials confidential, and to notify us promptly at [email protected] if you suspect unauthorised access. You are responsible for all activity that occurs under your account, including the actions of your Users.

You agree to maintain reasonable password and access controls and to enable multi‑factor authentication for administrative accounts where offered.

§ 05 License grant

Subject to these Terms and your timely payment of applicable fees, Bennu grants you a limited, non‑exclusive, non‑transferable, non‑sublicensable right to access and use the Platforms during the Service Term for your internal business purposes.

§ 06 Acceptable use

You agree not to, and not to allow your Users or any third party to:

  • Use the Platforms in any way that is unlawful, fraudulent, deceptive, threatening, abusive, harassing, defamatory, vulgar, obscene, or libellous.
  • Use the Platforms to send unsolicited bulk communications (“spam”), to participate in coordinated inauthentic behaviour, or to engage in any conduct that violates the policies of a connected third‑party platform.
  • Reverse‑engineer, decompile, or attempt to derive source code from any closed‑source component we operate, except as expressly permitted by applicable law.
  • Probe, scan, or test the vulnerability of the Platforms, except under a coordinated‑disclosure programme we agree to in writing.
  • Circumvent or attempt to circumvent rate limits, access controls, billing limits, or capacity constraints.
  • Use the Platforms for life‑critical, high‑risk, or military operations, or for any activity where failure could reasonably be expected to result in death, personal injury, or severe environmental damage.
  • Resell, sublicense, or operate a service bureau using the Platforms without our prior written consent.
  • Upload viruses, worms, time bombs, or other malicious code.

We may suspend access immediately, without notice, for any acceptable‑use violation that creates a security, legal, or reputational risk to Bennu or other customers.

§ 07 Your content

You retain ownership of all Customer Content. You grant Bennu a worldwide, non‑exclusive, royalty‑free licence to host, store, transmit, display, and process Customer Content solely as necessary to operate the Platforms for you (for example, to deliver a message in Chatwoot, to publish a post via Postiz to a connected network, or to send a marketing email through Mautic on your behalf).

You represent and warrant that you own or have all necessary rights to Customer Content and that its use by Bennu in providing the Platforms will not infringe the rights of any third party or violate any law.

§ 08 Third‑party platforms

The Platforms can connect to third‑party services — for example, social networks, messaging providers, OAuth identity providers, AI model providers, and email‑delivery vendors. You authorise Bennu to act on your behalf when interacting with those services using the credentials you provide. Your use of any third‑party service is governed by that service’s own terms and privacy policy. We are not responsible for changes, suspensions, or pricing decisions of those third‑party services.

§ 09 AI‑assisted output

Where a Platform offers AI‑assisted features (for example, Postiz caption or hashtag generation), you understand that AI‑generated output may be inaccurate, incomplete, biased, or otherwise unsuitable. You are solely responsible for reviewing output before using it, for ensuring legal compliance, and for making any platform‑mandated disclosures of AI‑assisted authorship where applicable.

§ 10 Marketing & messaging

If you use Mautic, Chatwoot outbound messaging, or any other Platform capability to communicate with end‑recipients, you are solely responsible for compliance with applicable anti‑spam and messaging laws — including but not limited to the CAN‑SPAM Act, the EU ePrivacy Directive (and the GDPR), CASL, and equivalent regimes in your jurisdiction.

This includes, at minimum, the obligation to:

  • Send marketing communications only to recipients who have given a lawful basis for processing (consent or otherwise).
  • Honour unsubscribe requests promptly and provide a working opt‑out mechanism in every commercial message.
  • Identify yourself as the sender and provide a valid postal address where required.
  • Maintain records of consent for the periods required by applicable law.

Bennu may suspend outbound‑message capability if we observe delivery rates, complaint rates, or block‑list activity that threaten the deliverability of other customers on shared infrastructure.

§ 11 Fees & taxes

You agree to pay the fees set out in your Order Form or in‑product subscription flow. Fees are due in advance for each Service Term and are non‑refundable except where these Terms explicitly say so or where required by applicable law.

Subscriptions auto‑renew for successive periods equal to the Initial Service Term unless either party gives at least 30 days’ written notice of non‑renewal. We may revise pricing at renewal with at least 30 days’ advance notice.

Past‑due amounts accrue a finance charge of 1.5% per month or the maximum permitted by law, whichever is lower. Fees exclude all taxes; you are responsible for any sales, GST, VAT, withholding, or similar taxes associated with your purchase, except taxes on Bennu’s net income.

Billing disputes must be raised in writing within 60 days of the invoice in question.

§ 12 Confidentiality

Each party agrees to protect the other’s non‑public business and technical information disclosed in connection with these Terms, using at least the same degree of care it uses to protect its own confidential information of similar importance and in any case no less than a reasonable degree of care. Standard exclusions apply for information that is publicly known, previously possessed, properly received from a third party, or independently developed.

§ 13 Intellectual property

As between you and Bennu, Bennu retains all right, title, and interest in the Platforms (other than open‑source components, which remain subject to their respective licences), our hosting infrastructure, our trademarks, and any feedback, suggestions, or improvements you provide. You retain all rights in Customer Content.

You agree not to remove or obscure copyright notices or proprietary legends in the Platforms or in any Bennu‑authored documentation.

§ 14 Warranty disclaimer

The platforms are provided “as is” and “as available.” Except as expressly stated in these terms, Bennu and its licensors disclaim all warranties of any kind, whether express, implied, or statutory, including all implied warranties of merchantability, fitness for a particular purpose, title, and non‑infringement. We do not warrant that the platforms will be uninterrupted, error‑free, free of harmful components, or that AI‑assisted output will be accurate or suitable for your purposes.

§ 15 Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, even if advised of the possibility of such damages. Bennu’s aggregate liability under these terms will not exceed the greater of (a) the fees you paid Bennu in the twelve months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (USD 100).

The above limits do not apply to your payment obligations, your indemnification obligations, or to liability that cannot be limited under applicable law (including, in many jurisdictions, fraud, gross negligence, or wilful misconduct).

§ 16 Indemnification

You will defend, indemnify, and hold harmless Bennu, its affiliates, and their respective directors, officers, employees, and agents from and against any third‑party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your Customer Content; (b) your use of the Platforms in breach of these Terms; (c) your violation of applicable law; or (d) your violation of a third‑party platform’s terms while operating through one of our Platforms.

Bennu will defend, indemnify, and hold you harmless against third‑party claims that the Platforms, as provided by us and used in accordance with these Terms, infringe a valid intellectual‑property right. Standard exceptions apply for components we did not author, post‑delivery modifications, combinations with other products, and continued use after we have notified you of an infringing situation.

§ 17 Termination

By you. You may terminate at any time by cancelling your subscription through the Platform UI or by writing to us. Cancellation takes effect at the end of the current Service Term unless we agree otherwise.

By Bennu. We may suspend or terminate your access immediately for material breach of these Terms (including non‑payment after written notice and a 15‑day cure period), for security or legal reasons, or upon your insolvency, assignment for the benefit of creditors, or cessation of business.

Effect. Upon termination, your right to use the Platforms ends. We will, on written request received within 30 days of termination, provide a one‑time export of your Customer Content in a commonly used machine‑readable format. After 90 days from termination, Customer Content may be deleted from active systems and will fall out of backups within the retention windows described in our Privacy Policy.

Sections that by their nature should survive termination — including sections 11, 12, 13, 14, 15, 16, 18, and 19 — survive.

§ 18 Governing law & disputes

These Terms are governed by the laws of the place of incorporation of Bennu International S.A., without regard to its conflict‑of‑laws principles. The parties submit to the exclusive jurisdiction of the courts of that place for any dispute arising out of or related to these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Before commencing any legal action, the parties agree to attempt good‑faith negotiation for at least 30 days, beginning with a written notice of dispute sent to [email protected].

§ 19 Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and any Order Form or DPA, are the entire agreement between the parties and supersede all prior or contemporaneous understandings.

Severability. If any provision is held unenforceable, it will be limited or removed to the minimum extent necessary, and the remainder will continue in full force.

No waiver. A failure to enforce any right is not a waiver of that right.

Assignment. You may not assign these Terms without our written consent, except in connection with a merger, acquisition, or sale of substantially all your assets. Bennu may assign these Terms to an affiliate or in connection with a corporate reorganisation.

Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, governmental action, labour disputes, internet outages, or pandemics.

No agency. These Terms create no partnership, joint venture, agency, or employment relationship.

Notices. Notices to Bennu must be sent in writing to [email protected]. We may give notices to you via email, your account dashboard, or by posting on the Platforms.

Export & sanctions. You represent that you are not located in a country subject to a U.S. or EU embargo, that you are not a designated party on any restricted‑party list, and that you will not export or re‑export the Platforms in violation of applicable export controls.

§ 20 Contact

Bennu International S.A.
General contact: [email protected]
Legal & contracts: [email protected]
Privacy inquiries: [email protected]
Security disclosures: [email protected]